Terms and Conditions

  1. Organiser of the Promotion. British American Tobacco UK Limited (hereinafter “Promoter“), with registered office at Building 7, Chiswick Business Park, 566 Chiswick High Road, London, England, W4 5YG is the organiser of the promotion called Velo x AO Arena x Secret Manchester Giveaway (hereinafter, the “Promotion“) to be administered in accordance with these Terms and Conditions (“Terms”). The Promotion shall be administered and managed on behalf of the Promoter by Burson with registered office at Rose Court 2 Southwark Bridge Road, London, SE1 9HS United Kingdom (“Burson”) and Kzemos UK Ltd. with registered offices at 4th Floor, The Wingate, 93-107 Shaftesbury Avenue, London W1D 5DY (“Fever”).
  2. Acceptance of the Terms and Disclaimer. By participating in this Promotion, (i) each participant (each one, “you”, “your” or a “Participant“) agrees to be bound by these Terms and all applicable laws, ordinances and regulations, as well as by the decisions the Promoter, or Fever on the Promoter’s behalf, makes regarding this Promotion in accordance with the foregoing, (ii) you agree to release both the Promoter and Fever and their respective administrators, partners and employees from any liability, loss or damage resulting from your participation in this Promotion or with respect to the adjudication, receipt, possession, use and/or misuse of any of the Prizes awarded in accordance with these Terms, and (iii) you represent that you are at least eighteen (18) years of age and an existing nicotine user. The Promoter and/or Fever, may exclude you from participation if you are suspected to be engaging in or have engaged in abusive or fraudulent practices relating to the Promotion. The Promoter reserves the right to cancel, suspend and/or modify any aspect of the Promotion, if any fraud, technical failures or any other factor beyond the Promoter’s reasonable control impairs the integrity or proper functioning of the Promotion, as determined by the Promoter, in its sole discretion. The Promoter and/or Fever shall communicate any such change to Participants at least through the original publication of the Promotion, itself. The Promoter and/or Fever’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision. Fever is not responsible for the content of any external websites that are linked or referenced within these Terms, including that of the Promoter.

Participation in this Promotion is completely free and shall not require or otherwise suggest any payment for entry by the Participants. 

  1. Promotion Period. The Promotion will begin at 12:00 PM (GMT +1) on 20. September 2024 and end at 9:00 AM (GMT +1) on 3. October 2024.
  2. Territory of the Promotion. This Promotion will be developed through the official Secret Manchester Instagram profile (@secretmanchester) (“Fever’s Instagram Account”). The territorial scope of this Promotion is limited to the UK (excluding NI).
  3. Participants. Each eligible Participant must be a natural person, aged eighteen (18) years or older, legally residing in the UK, and must be an existing nicotine user. The following persons may not be Participants or enjoy any Prize (either directly, or indirectly as a companion): Fever and/or the Promotor’s employees, agents, freelancers, contractors (and those of any Promotion partners, associated companies or Prize providers) and their immediate family members or households (whether related or not), and anyone else professionally involved with the Promotion. If any Participant is found to fall within these categories, regardless of whether they win a Prize, it will be understood that their participation shall be automatically voided.

The Promotor and/or Fever reserve the right to request a copy of a valid identity document (i.e. national identity card and/or passport) for the purpose of verifying that the participation requirements are met. The Promoter and/or Fever reserves the right to request any other documentation that it deems appropriate in order to verify the identity of a Winner, and shall have the right to refuse delivery of the Prize in the event that a Winner is found not to comply with the participation requirements or any other part of these Terms. 

  1. Promotion Mechanics. To participate in the Promotion, you will need to have an Instagram account and to have an associated, true, Instagram profile that complies with the guidelines published by Instagram from time to time. You can enter the Promotion by  liking and commenting on the Velo x AO Arena x Secret Manchester Giveaway post made by Fever’s Instagram Account (through which Fever communicates the Promotion). You will be deemed to have formally entered into the Promotion on the date and time step  is completed. There is a limit of one entry per person, and for the avoidance of doubt entries via multiple accounts will not be permitted.

Participation in this Promotion is completely free and does not entail or require any payment or consideration by Participants. 

Neither the Promotor or Fever are responsible for: (A) problems or technical failures of social networks, telephone lines, computer systems, servers, software or error of any email message destined to the Promoter; (B) the impossibility of registering any Participant due to an error with a justified or reasonable cause; or (C) lost, late, illegible, stolen, incomplete, invalid, unintelligible, misdirected, technically corrupted or garbled entries, which will be disqualified. Proof of submission will not be deemed to be proof of receipt by Fever. Neither Fever or the Promoter will be responsible for the veracity of any data provided by Participants.

  1. Winner of the Promotion, date and means of notification. Fever will draw one (1) winner (the “Winner”) in a random draw at 10:00 AM (GMT +1) on 3. October 2024. The Winner will be notified at 11:00 AM (GMT +1) on 3. October 2024, where the winning Instagram handle will be tagged in a comment on the original Promotion post, by Fever’s Instagram Account. Fever may, in addition to this, notify the Winner by direct message to their Instagram profile from Fever’s Instagram Account. 

If a Winner does not accept the Prize in accordance with these Terms, the Prize will be deemed to be unclaimed, and the Prize will be assigned to an alternate to be randomly drawn from the remaining valid entries, under the same conditions noted in these Terms (the “Alternate”). In this case, the Alternate will have the same time period of two (2) calendar days following notification in which to claim the Prize. In the event that neither a Winner or the Alternate accept a Prize in accordance with the Terms, the Prize will not be awarded, and Fever will announce this through an update to the original Promotion post. If Fever cannot contact the winning Participants in order to deliver the Prize because the information provided is not true and accurate it will not be responsible for any failure to deliver the Prize.

  1. Prize. 2x tickets to an event of their choosing at the AO Arena Manchester (which shall be subject to availability at selected times and dates), including a VIP experience for 2 at The Mezz Bar (the “Prize”). There will be one (1) Prize awarded in Promotion, valued at approximately 600 GBP. Upon notification by Fever, the Winner shall have two (2) business days to claim the Prize by sending a direct message from the winning Instagram profile to Fever’s Instagram Account. At the time of contact, the Winner must provide Fever with any relevant personal details required to facilitate the arrangement of the Prize. The Prize, consisting of 2 tickets to an event of the Winner’s choice at AO Arena (which shall be subject to availability at selected times and dates) plus a VIP experience at the Mezz bar, will be coordinated directly with AO Arena. Once the Prize has been arranged with AO Arena, the Winner shall be solely responsible for utilising and enjoying the Prize as specified.  If a Winner rejects the Prize or in the event of any noncompliance with the Promotion Terms by a Winner, the Prize will be considered to be forfeited by the Winner and it shall be offered to the Alternate. Upon prize forfeiture, no compensation will be given. 

Limit of one Prize per person.. The Prize does not include any associated travel costs. If the Prize, as described, is unable to be provided to the Winner, due to circumstances out of the Promoter’s control, the Promoter may substitute elements of the Prize package for comparable items of a similar value. The Prize is not transferable. All taxes, insurance, and other expenses, including any expenses incurred with regard to travel, unless specifically indicated, are the sole responsibility of the Winner and to the extent applicable, another person who is benefiting from the Prize. The Promoter will not assume any responsibility for the defects presented by the Prize for reasons attributable to the manufacturer, distributor or service provider. Likewise, it will not assume responsibility for damages that may occur in the sending of the Prize and that is attributable to the transport company used, or for incidents that occur in transfers, stays or displacements in the case of Prizes involving travel or attendance at an event. 

  1. Participation through social networks. Instagram does not in any way sponsor, endorse or administer the Promotion, nor is it associated with it. Participants exempt Instagram from any responsibility derived from the development of the Promotion. You may not comment, or incorporate into the post of the Promotion, any content that is offensive, obscene, violent, denigrating, racist, discriminatory, defamatory, illegal or that incites illegal behavior, threats or insults. Offensive comments include such content that is deemed to be in breach of Instagram’s Community Guidelines, and that may be removed by Instagram. The Promoter, and Fever acting on its behalf, each reserve the right to remove such content and / or to inform the competent authorities of any content that appears in breach of Instagram’s published standards or applicable law, in its opinion. Any Participant that is found to breach this term shall have their participation in the Promotion automatically made void.
  2. Media and marketing. Acceptance of a Prize constitutes permission for Fever and the Promoter and/or their respective designees to use your name, city or geographical area of residence, social media handle, photograph, testimonial or other likeness and/or prize information or personal exposition, and Fever and/or the Promoter may refer to your association with the Promotion (and/or any edited portion thereof) for promotional, advertising, PR, and/or publicity purposes in any media, now or hereafter known throughout the world in perpetuity, without further compensation, notice to, or consent of, the Winner, to the extent permitted by law. 
  3. Data protection. The personal data provided by each Participant in the framework of the Promotion will be processed by Kzemos UK Ltd. with registered offices at 4th Floor, The Wingate, 93-107 Shaftesbury Avenue, London W1D 5DY, as part of the Fever Group (“Fever”) for the purpose of managing your participation in the Promotion, and if applicable, managing the delivery of the Prize, as well as subsequently sending you commercial communications, including by electronic means about new products or services, events and/or promotions that we organize.

The personal data provided by the Participants during the term of the Promotion will be processed in accordance with the provisions of (i) the UK Data Protection Act 2018; (ii) the UK General Data Protection Regulation (“UK GDPR”); (iii) the General Data Protection Regulation (EU) 2016/679 (“GDPR”); and (iv) any other applicable privacy law or data protection regulation in a jurisdiction in which these terms operate, as each may be amended from time to time, and those definitions shall be applicable. 

The Promoter and/or Fever reserves the right to request a copy of the document proving the identity of the Participants (national identity card and/or passport), in order to:

  • verifying that they comply with the Terms and Conditions; and
  • deliver the corresponding Prize to the winner.

Likewise, and for the purpose of delivering the Prize to the winner, Fever reserves the right to require such documentation as it deems appropriate for the purpose of verifying the identity of the winner, having the right to refuse the delivery of the Prize in the event that they do not comply with the participation requirements or any other clause of these Terms and Conditions. 

The Winner’s personal information shall be communicated to the Promotor in order to manage the announcement and delivery of the Prize. Personal data supplied during the course of this Promotion will only be processed for the purposes of implementing this Promotion as set out in the Promoter’s privacy policy: https://uk.velo.com/privacy-policy, and all applicable laws in effect from time to time. Any enquiries about personal information held by the Promoter, including any request for deletion of personal data, may be made by contacting info.gb@velo.com, to obtain the contact name and address to which to send an envelope marked “Data Protection Request”.

If you win a Prize, then the Promotor and/or Fever will make your name and county available, as a winner, to people requesting that information in accordance with Fever’s responsibilities under the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing. If you do not want your name to be made available, please inform Fever using the contact details provided in these Terms. 

The Promotor and/or Fever will not disclose or share your personal data or with any third party other than those who are engaged by the Promotor and/or Fever to administer the competition and/or fulfil the Prize. 

Fever reminds Participants in the Promotion that at any time you may exercise your rights of access, rectification, deletion, limitation of treatment, opposition to treatment, including the sending of commercial communications by electronic means, and when proceed to the portability of your data by sending an email to DPO@feverup.com. Likewise, you have the right to file a complaint with the competent control authority regarding data protection, such as the case of the Information Commission Officer (ICO) at www.ico.org.uk. For more information about the processing of personal data of its registered users by Fever, please consult the Privacy Policy available here.

  1. Limitation of Liability. By participating in the Promotion, Participants and Winners agree to release and hold harmless the Promoter and/or Fever and their respective advertising and promotion agencies and its respective parent companies, subsidiaries, affiliates, partners, representatives, agents, successors, assigns, employees, officers and directors (collectively, “Released Entities”), from any and all liability, for loss, harm, damage, injury, cost or expense whatsoever including without limitation, property damage, personal injury and/or death which may occur in connection with, preparation for, travel to, or participation in Promotion, or possession, acceptance and/or use or misuse of the Prize or participation in any Promotion-related activity and for any claims based on publicity rights, defamation or invasion of privacy and merchandise delivery, to the extent allowable by law.

IN NO EVENT WILL THE RELEASED ENTITIES BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO AND USE OF THE PRIZE AND/OR THE PROMOTION. IN NO EVENT SHALL THE RELEASED ENTITIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED £10. WITHOUT LIMITING THE FOREGOING, THIS PROMOTION AND ALL PRIZES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES, AND IN THIS CASE SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

  1. Acceptance and publication of the rules. Participation in this Promotion implies full acceptance of these Terms. Any statement to the contrary by the Participant will result in their disqualification from the Promotion and the Promoter and Fever will, therefore, be released from the fulfillment of the obligations contracted with said Participant under these Terms. 
  2. Applicable legislation and jurisdiction. These Terms and Conditions are governed and must be interpreted in accordance with the laws of England. Any legal claim or dispute that arises in relation to these Terms will be subject to the exclusive jurisdiction of English Courts and Tribunals in the city of London.